I contacted Patti to help my dad with his Medicare Advantage plan. He had several agents before Patti that honestly were not serving his needs. Patti asked about my dad's needs and wants in a health plan, his medications and his doctors, and showed us plans and costs. With the information we had received after looking at a number of plans, we made a decision and couldn't be happier. She's helped for several years, and we intend to work with her in the future. I believe the first time she spoke with my dad, she thanked him for his service. As a Unite States Army Veteran, my dad really appreciated that.